FAQ
💬 Frequently Asked Questions
1. How do I place an order?
You can shop directly through our website or claim items during our live sales. After your claim is confirmed and checkout is complete, you’ll receive order and tracking emails.
2. How long does shipping take?
We ship from both U.S. and International warehouses. Shipping times vary:
Ready-to-Ship (RTS): 5–7 business days
Dropship items: 7–14 business days
Please allow up to 3–5 days for processing
3. Can I track my package?
Yes! Once your order has shipped, you’ll receive a tracking number via email. You can monitor your shipment using the carrier's tracking site.
4. I placed an order during a live sale, can I cancel or change it?
All Live Sale orders are final once confirmed. We do not offer cancellations, exchanges, or edits after checkout unless the item is defective or incorrect.
5. Do you accept returns?
Returns are accepted within 5 days of delivery for eligible items.
Items must be:
Unused, unworn, and in original packaging
Not final sale or marked as non-returnable
Start your return by emailing: support@swagbagboutique.com
6. What items are non-returnable?
The following items are final sale and cannot be returned or exchanged:
Jewelry & Accessories
Beauty products
Bodysuits, lingerie, swimwear
Final sale items, $5 Friday Deals, Grab Bags
Items purchased during live selling events
7. My item arrived damaged. What do I do?
We’re so sorry! Please email us at support@swagbagboutique.com within 72 hours with:
Your name & order number
Photos or video of the damaged item
Brief description of the issue
We’ll begin your claim right away.
8. Can I cancel my order?
If your order hasn’t been packaged or marked "In Transit," you may cancel with a 10% cancellation fee. Once shipped, your order can no longer be canceled or refunded.
9. Where are you based?
Swag Bag Boutique is proudly U.S. based and family-owned. We ship from both U.S. and overseas partner warehouses depending on the product type.
10. How can I contact you?
You can reach us at support@swagbagboutique.com or use our Contact Us form. We respond within 1–2 business days.